Thank you for choosing to be part of MountainTutors (‘Company’, ‘we’, ‘us’, ‘our’). We are committed to protecting your (parent, child/children’s and website visitor’s) personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices in regards to your personal information, please contact us at info@MountainTutors.co.uk.

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When you use any of our services at MountainTutors, we appreciate that you trust us with your personal information, and we take this very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you will take some time to read through it carefully, as it is important.

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This policy applies to all information collected through our services as well as any related services, website(s), sales or marketing.

WHAT INFORMATION DO WE COLLECT?
MountainTutors and/or its tutors collect personal information in relation to parents and students which you voluntarily provide when expressing any interest in our services, contacting us or applying to use our services. The personal information that we collect depends on the context of your interactions with us and the choices you make. The personal information we collect include the following:

Personal Information Provided by You.

MountainTutors and/or its tutors will require the following personal information about the student in order for us to deliver our service:

-Name

-Address

-Contact details

-Date of birth of student(s)

-Schooling related information

-Gender

-Student’s nationality

-As the student’s studies progress, the tutors will accumulate information in relation to the student’s work and their progression.

Information we collect in relation to the parents/guardians are:

-Name

-Contact details

-Relation to the student

-Any other information which may be provided and is relevant to the education of your child or children.

Payment Data

We may collect data necessary to process your payment if you purchase our service, such as your payment instrument number (debit/credit card numbers, account details if paying by Direct Debit). All the payment data is stored by our payment service provider. You may find their privacy policy here: https://stripe.com/en-gb/privacy

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes such as personal information and/or changes to bank details in order to continue with Direct Debit payments without disruptions.

INFORMATION AUTOMATICALLY COLLECTED
We automatically collect certain information when you visit, use or navigate through our website(s). This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website(s) and for our internal analytics and reporting purposes.

Like many businesses and websites, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data

Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our website(s). Depending on how you interact with us, this log data may include your IP address, device information, browser type and information about your activity on our website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as, which features you use), device event information (such as system activity, error reports and hardware settings).

HOW DO WE USE YOUR INFORMATION?
We use personal information collected via our website(s) for a variety of business purposes described below. We process your personal information for these purposes in relying on our legitimate business interests based around our business in order to enter into or perform a contract with you and/or for compliance with our legal obligations. We may also use general and anonymised information for our business analysis. We use the information we collect or receive to:

Fulfil and manage your transaction. We may use the information to process payments.

Deliver our service. We may use the information to provide you with our service.

Respond to enquiries. We may use your information to respond to your enquiries and to solve any potential issues that may arise with our service.

Send you marketing and promotional communications. We may use your personal information that you have provided us (such as your email) for our marketing

purposes, if this is in accordance with your marketing preferences. For example, when expressing interest in obtaining information about us or our services, subscribing to our marketing communications or contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see ‘What are your privacy rights?’ below).

Deliver targeted advertising to you. We may use your information to develop and display personalised content and advertising tailored to your interests and to measure its effectiveness.

Our tutors will use the information to fulfil his or her contractual obligations and to respond to enquiries:

-To provide the course of study

-Administer the course of study

-To ensure the quality of our course(s)

-To respond to enquiries about the course offered

-To seek feedback

-To address and communicate operational issues (such as a lesson being cancelled)

-To record the progress of the student

-To consider, record, and communicate other issues related to the course and the study of the student

-To respond to complaints

WILL YOUR INFORMATION BE SHARED WITH ANYONE?
MountainTutors and/or its tutors may process your data that we hold based on the following legal basis:

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Consent

We may process your and your child’s or children’s data if you have given us consent to use your personal information for our service.

Legitimate Interests and to Fulfil Our Services

We may process your and your child’s or children’s data when it is necessary for MountainTutors and its tutors to achieve our business interests and to provide our services.

HOW LONG DO WE KEEP YOUR INFORMATION?
MountainTutors and its tutors will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required (such as when you decide to continue after the course has ended) or permitted by law (such as tax and accounting requirements). No purpose in this policy will require us to keep your and your child’s or children’s personal information for longer than one year.

When we have no legitimate business need to process your personal information, we will either delete or anonymise such information.

HOW DO WE KEEP YOUR INFORMATION SAFE?
MountainTutors have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. Access to personal information is limited to employees and contractors of MountainTutors who have a business need with them. However, despite our efforts to secure your information, no electronic transmission over the internet or information storage can be guaranteed 100% secure. Therefore we cannot promise hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. We will do our best to protect your and your child’s or children’s personal information.

WHAT ARE YOUR PRIVACY RIGHTS?
Access. You have a right to request copies of all personal data MountainTutors holds about you or your child or children. In the event you make a request, we will respond to you within one month of receipt of the request. MountainTutors Tutors may extend this, where necessary.

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Correction. It is important that you keep MountainTutors and our tutors up to date with any changes to the personal information provided. This is on the proviso that you have the right to ask MountainTutors to correct or complete any inaccurate or incomplete data we have about you or your child or children.

Erasure. You are entitled to ask us to delete or remove personal information held, where there is no reasonable reason for MountainTutors to continue to hold it. It may not always be possible to comply with your request due to ongoing regulatory or legal obligations in relation to personal information. However, where this is the case, you will be informed of the reasons why it is not possible to comply with the request.

Object to processing. You may object to MountainTutors and our tutors from processing certain information. However, there may be circumstances where this may not be possible as it may be necessary for us to have them in order to continue providing our service or due to other obligations. If you object to us processing your personal information under legitimate reason, then we will stop processing it.

Opting-out. You can opt out of our marketing emails. In order to do so, follow the instructions at the bottom of the marketing emails or contact us directly via email.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any questions or comments regarding our privacy policy, you may email us at contact@MountainTutors.co.uk